Panasonic KX-TG2700S 2.4 GHz DSS Expandable Cordless Speakerphone with Caller ID

Manufacturer:	Panasonic
List price:	~~$149.99~~
Our price:	that is 100% off!

Panasonic KX-TG2700S 2.4 GHz DSS Expandable Cordless Speakerphone with Caller ID

Average rating: Stars

BAD. Beware of Panasonic's deceptive customer service.

It is with great frustration that I am writing this product review. I have had too much trouble with the battery for the cordless telephone handset (Model KX-TG2700S) and I have complained to Panasonics as described below.

March 8, 2005: I made the first call to Panasonic (1-800-211-7262) to explain that the original battery (Model N4HKGMA00001) for my telephone's handset had stopped working. In particular, since December 2004, in less than one year from the initial purchase, I was unable to charge the battery from the base unit. The customer service agent I spoke to promised to send me a replacement battery free of charge.

March 31, 2005: When after three weeks of my March 8th call I did not receive the battery, I called Panasonic again. This time, the customer service agent told me that there had been an error in processing my order. The agent then went on to process the order again and provided me an order number.

April 16, 2005: Once again I did not receive the battery even after two weeks of my March 31st call, so I called Panasonic again. This time, the customer service agent told me that Panasonic had stopped sending the batteries for Model KX-TG2700 as of March 19, 2005.

Hence, I am now concluding that Panasonic customer service has been giving me a run around to save Panasonic a mere $15, the cost of the battery. I complained about the defective battery on March 8, 2005, before Panasonic's March 19, 2005 decision to suspend sending out the replacement batteries. I think Panasonic's modus operandi is quite disgusting. I bought an expensive phone believing it to be a good purchase. Now I am realizing that it was a big mistake giving my business to Panasonic. I do understand that the batteries have to be replaced from time to time, and I also understood when I bought the phone that the original battery would last for at least 2 years (as reiterated by Panasonic's customer service agent during my March 8, 2005 call!).

I believe that Panasonic is willing to lose a customer who would buy more products in future to save a mere $15. It is now abundantly clear to me that Panasonic works on deception and cheats its customers out of the value of their product. In light of the lousy customer service provided to me, I will not buy any Panasonic products in future.

Panasonic KX-TG2700S 2.4 GHz DSS Expandable Cordless Speakerphone with Caller ID - Panasonic

The Energizer battery makes a big difference!

I've had this phone for a couple of years now. The feature are decent and I like the handset speakerphone.
We had a lot of trouble with the battery at first. It eventually got so bad that we started using the base to make calls. We finally got the Energizer ER-P511 battery and it made a huge improvement! I hardly ever hear that annoying beep anymore!

I'm satisfied with the phone overall. Some of my complaints is that the expansion handsets seem a little pricey. Also the 2.4Ghz seems to interfere with the wireless video kit that I just got, so I'm thinking of moving to a 5.8Ghz system with an extra handset. However, there does not seem to be too much interference with my 2.4ghz DLINK DI-514.

Panasonic - Panasonic KX-TG2700S 2.4 GHz DSS Expandable Cordless Speakerphone with Caller ID

We absolutely hate this phone system (Really 0 stars)

Oh, let us count the ways:

1) The battery life, as everyone mentions, is horrible. I suspect their recharging unit is not very smart, and thus they kill the batteries thanks to overcharging due to the so-called battery 'memory effort,' but I do not know this fer sure. The battery in one phone has now died on us, one is now so faint you can barely hear it, and the last one doesn't recharge much, and dies within the span of a 10 minute conversation when 'fully' charged.

2) There is also a short in the system, possibly related to the bad battery life, that results in the LCD screen blanking out when the phone is on the charger, and it only sometimes comes back alive. This makes the nice Caller ID LCD feature often useless.

3) They are NOT at all cheap for this level of crappiness. We decided to spring for what we thought were 'high-end' phones and got a terrible phone instead.

We will probably try to find the Energizer ER-P511 batteries to see if that solves our problems. But I'm tempted to go back to old but far more reliable phones. Alas, if only our cell phones worked in the house. (DON'T get me started on that one...)

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